Description

General Information

Manufacturer:   HP Inc.
Manufacturer Part Number:   U18HBE
Manufacturer Website Address:   www.hp.com
Brand Name:   HP
Service Name:   Care Pack Active Care Service – Extended Warranty
Marketing Information: 

Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Product Type:   Warranty

Service Information

Service Main Type:   Maintenance
Service Characteristic:   Parts & Labor
Service Description:   9×5 Next Business Day
Provided Support:   Parts Replacement
Provided Support:   Phone Support
Provided Support:   Repair
Service Response Time:   Next Business Day – Parts and Labor
Service Location:   On-site
Service Duration:   5 Year
Product Supported: 

• HP EliteDesk/ EliteOne 7xx/ 8xx Series 3/3/3 wty
• HP EliteDesk/EliteOne 1xxx Series 3/3/3 wty
• HP ProDesk/ ProOne 6xx Series 3/3/3 wty